English Ivy Gifts Policies

SECURITY AND PRIVACY:

We are committed to your privacy and security. When you shop at EnglishIvyGifts.com your security and privacy is 100% guaranteed. Your personal information is used to process your order, and we will not share or exchange online information that you provide us with a third party.

PAYMENT OPTIONS:

We currently accept payments via PayPal and major credit cards.

SHIPPING AND HANDLING:

Most orders will be shipped UPS. Insurance is automatically included in the cost unless otherwise specified. Most items in our online catalog are shipped from our on-site stock and will ship the next business day after the order is received. Out of stock and special order items will ship the next business day after arrival to our store. Shipping rates are determined by the total weight of your order. International shipping, Alaska, Hawaii, F.P.O.'s, or A.P.O.'s require a special quote.

RETURNS AND REFUNDS:

Orders can be returned up to 30 days after the ship date for a full store credit refund minus shipping and $7.95 per order for restocking fee. If you would like to return a product from your order simply send the item in its original condition. You can expect a store credit refund within one billing cycle of our receiving your returned product. Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error. * Note: All returns are for store credit only

DISCONTINUED AND OUT-OF-STOCK ITEMS:

We do everything in our power to keep up with inventory changes, however an item may be discontinued or out of stock from our suppliers and we may not be aware of this until the item has been purchased. If this is the case we will notify the buyer right away. You may choose to wait a short time to see if the item comes back in stock or we will cheerfully refund your money right away.

DAMAGED ITEMS:

In the unlikely event that your order or part of your order arrives damaged, please email us immediately so we can notify the freight company and file a damage claim. Please keep all packaging materials after notifying us and a replacement will be sent to you.

LEGAL DISCLAIMER:

We are not responsible for any typographical errors or inaccuracies set forth in this website. The information, prices, and discounts set forth herein are subject to change without notice prior to the sale. However if you purchase an item and the price has changed from our supplier we will honor the price as advertised at the time.

OTHER INFORMATION:

Picture shown may be a generic/stock photo to indicate the line of product. Please check size and or product information in description carefully before ordering.